5 benefits of text messaging as a small business tool
Business

5 benefits of text messaging as a small business tool

Starting a business can be an overwhelming venture for aspiring entrepreneurs. Aspects of the small business, like demand, supply, and customer service, must be constantly improved so it can thrive. However, in the buzz of social media and its avenues, text messaging is often forgotten as a means to communicate. Surveys indicate that SMS marketing has a higher click-through rate and read time. Here is how text messaging can help a small business grow. Real-time communication A business can communicate with its client base in real time through text messaging, which helps improve response times and decision-making. SMS replies are about 60 times faster than emails. For instance, it may take 90 seconds to respond to a text, while an email may take up to 90 minutes. Improved customer service With the help of text messaging services, a business can easily follow up with customers regarding factors like appointments, complaints, promotions, and their quality of service. Through quick responses, a business can identify problems quickly and deal with them immediately. Ultimately, it helps boost the business’ loyalty and Net Promoter Score (NPS). Lead capture with web-to-text A web-to-text widget can help a business maximize conversation traffic in various situations. For example, the tool will let visitors immediately text the business about their queries or purchases instead of waiting for a reply to their email or spending time on hold on call.
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6 critical mistakes to avoid as a new entrepreneur
Business

6 critical mistakes to avoid as a new entrepreneur

Starting a business is not only a significant milestone in one’s life but also a huge responsibility for the years to come. From planning and managing finances to making major organizational decisions and hiring the right team, entrepreneurship entails several activities demanding one’s undivided attention. The outcome of a meticulously planned and established business is often highly rewarding. So, here are five critical mistakes new entrepreneurs should avoid to increase their chances of success. Not setting concrete business goals The first step to establishing a successful business is to set concrete business objectives. One should begin by asking the significant question, “What do I wish to achieve with this business?” This can provide one with the purpose of starting the business. New entrepreneurs should then translate this answer into concrete, achievable objectives that can become the driving forces of their business. Not seeking guidance from established entrepreneurs No man is an island, and it only helps to seek much-needed guidance from businesspersons who have already begun their entrepreneurial journeys. Established entrepreneurs can provide sound advice on various aspects, from goal setting and team building to obtaining the required capital and resources and initial public offerings (IPOs). Having a poor understanding of cash flow Cash flow refers to the amount of money that flows in and out of a business.
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